• Setting Up Operations

  • Part 6: Setting Up Operations

    Once the business itself is set up, you must get your operations up and running. This your opportunity to make final tweaks that you believe will help your business run smoother. If you can make your operations effective, any unforeseen errors or setbacks will be less detrimental.  Errors are bound to happen but with proper planning, you can easily react to them.

    This part can be executed alongside the previous section.  While Part 5 covers more legal aspects, there is a lot of overlap between the two.  You can also look ahead to Part 7 and begin marketing.  This can be especially useful if you have the ability to secure future business prior to opening the business.

    To Start Off:

    Find and secure a business location, even home offices need good design.

    Fulfill Your Staffing Needs

    Fill out all employee-related paperwork.  This is an extremely important step especially if you will need employees from day 1.  You will need to fill out many forms at both state and federal levels.  Be extremely careful when filing the paperwork - you do not want to miss any documents.  There are fees and penalties associated with not filing or filing late.

    Identify and set up any needed technology, such as:

    • Point of Sale Systems (POS) - this is the equipment that will help you make a sale to a customer. 
      • For example, Square can be as low as $60/month
    • Email - Separate from personal email is recommended.  You can purchase an email that uses your domain name as the address (such as yourname@yourcompany.com).
      • G Suite, for example, charges $6/month/user and offers the Google interface you might already be familiar with.
    • Phones - Separate from personal is recommended
    • Customer Relationship Management (CRM) System - Although you may not need this right away, as your business grows, it may be useful to look into a CRM system, which helps manage and store customer information.
    • Billing and Payment Systems - Billing and payment systems can automate the process of billing your customers and paying your suppliers.  Do not mix up billing and payment systems with a basic accounting system.  Accounting systems help track income and expenses and may not include sophisticated automation for billing, especially if you use Excel for accounting.  However some accounting systems will offer billing software, which can be very helpful.

    Ensure your technology systems are secure with your information or customer information

    Depending on the business type, identify and partner with the right suppliers.

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